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If you have an issue or question, please use our Contact Us page

  • Products

    We offer a variety of themed building block sets. Our sets cater to different skill levels and age groups.

  • Our building block sets are suitable for children aged 8 and above. However, we offer sets with varying difficulty levels, making them appropriate more experienced builders. Mini Bricks can present as a choking hazard. Take great caution to keep away from young children and pets.

  • The number of pieces in our sets can range from around 500 to 10,000 pieces, depending on the complexity and size of the design.

  • While our building blocks are designed to be compatible with each other, they may not be fully compatible with other popular brands due to potential size and design differences.

  • Yes, we regularly release collectible and limited edition building block sets featuring unique designs or themes. These sets are available for a limited time, so be sure to check our website frequently.

  • Yes. If you need extra bricks, please use the contact page to inquire.

  • Please reach out using the Contact Us page and we will gladly send more bricks free of charge.

  • Absolutely. Safety is our top priority. All of our building block sets are made from high-quality, non-toxic materials and undergo strict safety testing to ensure they are safe for ages 8+ to play with. Mini Bricks are small and present as a choking hazard. Keep away from young children and pets.

  • Our building blocks are designed for durability. However, once completed, it is recommended to minimize handling. We use premium materials that can withstand regular use without compromising the integrity or appearance of the pieces.

  • Ordering & Shipping

    Placing an order on our website is simple. Browse our collection, add the desired items to your cart, proceed to checkout, and follow the prompts to complete your order.

  • We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and other popular online payment platforms.

  • Yes, we offer gift cards and gift wrapping services for those looking to purchase our building block sets as presents. These options can be selected during the checkout process.

  • Absolutely. Once your order is shipped, you will receive a shipping confirmation email with a tracking number, allowing you to monitor the progress of your delivery.

  • After processing your order (which typically takes 1-3 business days), standard delivery within the contiguous United States typically takes 5-7 business days. Expedited shipping options are also available.

  • Currently, we only ship orders within the United States. International shipping is not available at this time.

  • Shipping charges and delivery options are calculated based on the weight of your order and your shipping destination. These details will be provided during the checkout process, allowing you to choose the most suitable option.

  • Yes, we offer free standard shipping on orders above a certain value. Please check our website or contact our customer service team for the current minimum order value for free shipping.

  • We take great care in packaging our orders to ensure safe delivery. Each item is securely wrapped and placed in sturdy boxes to prevent damage during transit.

  • Once an order has been placed, we may be able to make changes or cancel it, depending on the order status. Please contact our customer service team as soon as possible for assistance.

  • Returns & Exchanges

    At Mini Bricks USA, we offer a 30-day return or exchange policy for unused and unopened products in their original packaging.

  • You have 30 days from the date of purchase to initiate a return or exchange request.

  • Yes, we offer free returns and exchanges, ensuring that you do not incur any additional costs for exercising your rights as a valued customer.

  • To be eligible for a return or exchange, the product must be unused and all pieces must be present. We kindly ask that you take good care of the product and its packaging to ensure a seamless process.

  • To initiate a return or exchange, please contact our friendly customer service team. They will guide you through the process and provide you with the necessary instructions and documentation.

  • Yes, if you choose to return a product, you will receive a full refund once we receive and inspect the item to ensure it meets our condition requirements.

  • Absolutely. If you prefer to exchange your product, our customer service team will assist you in selecting a suitable replacement item from our collection.

  • We strive to process returns and exchanges as efficiently as possible. Once we receive the returned item, you can expect the refund or exchange to be processed within 5-7 business days.

  • While providing a reason is not strictly required, it can help us improve our products and services. Any feedback you can provide would be greatly appreciated.

  • Certain products or special orders may be subject to specific return or exchange conditions, which will be clearly communicated during the purchase process.

  • Customer Service & Support

    You can contact our customer service team through various channels, including email, phone, or by submitting a request through the contact form on our website.

  • Our customer service team is available to assist you from Monday to Friday, 9 AM to 6 PM (Eastern Time). Please allow 24-48 hours for a response. We may have limited availability on weekends and holidays.

  • Yes, when you submit an inquiry or request through our customer service channels, you will receive a reference number that allows you to track the status of your case.

  • We stand behind the quality of our products and offer a limited warranty against manufacturing defects. Please refer to the specific product information or contact our customer service team for details.

  • If you receive a defective or damaged product, please contact our customer service team immediately. We will thoroughly investigate the issue and work towards a satisfactory resolution.

  • All of our building block sets come with clear, step-by-step instructions included in the packaging. Additionally, you can find digital copies of the instructions on our website by accessing the specific product page.

  • We value your feedback and suggestions as they help us improve our products and services. You can share your thoughts by contacting our customer service team or by leaving a review on our website or social media platforms.

  • Yes, we have a comprehensive FAQs section on our website that covers a wide range of topics related to our products, ordering, shipping, returns, and more. Our knowledge base is continuously updated to provide you with the most current information.

  • Account & Privacy

    No, creating an account is not required to place an order on our website. However, we recommend creating an account to enjoy a more personalized shopping experience and easier order tracking.

  • To create an account, you'll need to provide basic information such as your name, email address, and a password. You can also opt to save your shipping and billing information for faster checkout.

  • You can update your account information, such as your email address, password, or shipping details, by logging into your account and accessing the "My Account" section.

  • Yes, by creating an account, you can easily view and track your order history, including past purchases, order status, and shipping details.

  • If you forget your password or need to recover your account, simply visit the login page and click on the "Forgot Password" link. Follow the prompts to reset your password securely.

  • Our privacy policy outlines how we collect, use, and protect your personal information. You can review our detailed privacy policy on our website.

  • We take data security very seriously and implement robust measures to protect your personal and payment information, including encryption and secure servers.

  • No, we do not share or sell your personal data with third parties for marketing or promotional purposes without your explicit consent.

  • Yes, you can easily opt-out of receiving promotional emails or newsletters from us by updating your preferences in your account settings or by following the unsubscribe instructions in our communications.

  • If you wish to delete or deactivate your account, please contact our customer service team, and they will assist you with the process while ensuring the proper handling of your personal information.